Gold99 Responsible Gaming Policy for the Philippines
Here, your well-being matters. This Responsible Gaming page outlines our commitment to safe play, offering tools and resources to keep gambling fun and under control. Whether you’re playing slots, sports, or live casino games, we encourage healthy habits and provide support every step of the way.
Our Commitment to Player Well-Being
Gold99 believes that gaming should always be an enjoyable and safe form of entertainment. We are committed to promoting responsible gambling and providing a secure environment for Filipino players. Through transparency, education, and practical tools, we empower users to stay in control of their play.
Why responsible gaming is important
Responsible gaming helps protect players from potential harm and ensures that gambling remains a form of leisure—not a financial or emotional burden. By encouraging healthy behavior, we aim to prevent addiction and promote a balance between fun and responsibility.
Our core principles of safe play
Gold99 follows key principles such as fairness, transparency, age verification, and user control. We support open communication, informed decision-making, and the availability of self-regulation tools. These principles are embedded into all aspects of our platform. To understand the rules that govern account restrictions, see our full Terms and Conditions.
Tools and Features for Safer Play
To help players manage their gaming behavior, we provide built-in tools that promote control, awareness, and accountability. These features are designed to let you enjoy the platform while staying within healthy limits.
Deposit and betting limits
Players can set daily, weekly, or monthly deposit and wager limits directly in their account settings. These limits help manage spending and prevent impulsive gambling. Once set, they cannot be increased until a cooldown period has passed.
Reality checks and timeouts
We offer reality check reminders to let you know how long you’ve been playing. You can also set timed breaks to log yourself out automatically after a certain period. These features encourage regular breaks and help avoid excessive play.
Self-exclusion options
If you feel the need to take a longer break, self-exclusion options are available. Players can choose to block access to their account temporarily (30, 60, or 90 days) or permanently. During this time, all login and deposit actions will be disabled.
Identifying Problem Gambling
Understanding the signs of problem gambling is crucial to staying in control. Gold99 encourages all players to regularly evaluate their behavior and seek help when needed. Early awareness can prevent more serious issues from developing.
Signs of gambling addiction
Common warning signs include chasing losses, lying about gambling activity, gambling with money intended for essentials, or neglecting personal and professional responsibilities. If gambling no longer feels fun, it’s time to reflect.
Self-assessment checklist
Ask yourself:
- Do I often gamble longer than I intended?
- Have I tried and failed to cut back?
- Do I feel anxious or irritated when I can’t gamble?
- Am I borrowing money to continue gambling?
Answering “yes” to several of these may indicate a problem, and we encourage you to take further action.
When to seek help
If gambling is affecting your health, relationships, or finances, professional support is available. We offer assistance directly and connect you to licensed organizations trained to help players regain control.
Support and Resources
Gold99 provides direct support and connects players to external organizations specializing in responsible gaming. Whether you need a short break or professional help, assistance is always available.
External organizations (e.g., PAGCOR, Gamblers Anonymous)
We recommend reaching out to the following resources for professional support:
- PAGCOR Responsible Gaming Program – Offers national guidance and assistance for players in the Philippines.
- Gamblers Anonymous Philippines – Provides group support and recovery programs for individuals experiencing gambling-related issues.
- National Center for Mental Health (NCMH) – Offers psychological support services via their 24/7 crisis hotline.
How to contact Gold99 for assistance
If you need help managing your gaming habits, our team is ready to assist. Contact Gold99 support through our live chat or visit the Contact Page to submit a responsible gaming request. All inquiries are treated with confidentiality and urgency.
Responsible Gaming for Minors
Gold99 strictly prohibits access to its platform for anyone under the age of 18. We are committed to preventing underage gambling through rigorous verification and parental awareness.
Age verification policies
During registration and withdrawal, Gold99 uses age verification systems to ensure that all users are 18 years or older. If we suspect an account belongs to a minor, it will be suspended pending identity verification. Providing false information may result in permanent account closure. For more on how we protect user data and enforce identity checks, read our Gold99 Privacy Policy.
Parental control tips and tools
To help families protect minors, we recommend using parental control software such as Qustodio, Net Nanny, or Google Family Link. Parents should also monitor device access, especially in shared environments, and avoid storing saved passwords or auto-login features.
We encourage responsible oversight and open conversations about online safety between parents and children to prevent unauthorized access.
Conclusion
Gold99 is committed to making your gaming experience safe, responsible, and enjoyable. We believe that gambling should always remain a form of entertainment—not a source of stress or harm. That’s why we provide tools, guidance, and support to help every Filipino player stay in control.
If you ever feel that gambling is no longer fun or you’re struggling to manage your habits, don’t hesitate to reach out. Help is always available—from our support team and from professional organizations. Play smart. Play safe. Play with Gold99.