Gold99 Privacy Policy – For Filipino Players

At Gold99, protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, store, and safeguard your data when you play on our platform. Whether you’re registering, depositing with GCash, or enjoying casino games, we ensure full transparency and compliance with Philippine data privacy regulations. Read on to understand your rights and how we keep your gaming experience secure and trustworthy.

Information We Collect

To deliver a safe and personalized experience, Gold99 collects different types of information when you use our platform. This section details what data we collect, how we collect it, and why it’s necessary for our services.

Personal Data Provided by You

When you register for an account, we collect basic personal details such as your mobile number, username, and password. If you participate in promotions or contact customer support, we may also collect additional information like your name or email address.

Data Collected Automatically

We automatically gather technical data from your device, including IP address, device type, browser version, and login timestamps. This helps us protect your account, detect suspicious activity, and improve platform performance.

Payment and Transaction Data

When you make deposits or withdrawals via GCash, PayMaya, or other supported methods, we securely collect transaction details such as payment time, amount, and method. All financial data is processed via trusted third-party providers under strict confidentiality.

How We Use Your Information

Gold99 uses your data strictly for operational, legal, and service-related purposes. We never use your information for purposes unrelated to your account or without your knowledge.

Account Management & Transactions

We use your personal and payment information to create and maintain your account, process GCash or PayMaya deposits and withdrawals, and verify your identity. This ensures smooth transactions and account access.

Personalized Gaming Experience

Your gameplay history and preferences help us recommend games, send relevant promotions, and enhance your experience on Gold99. This enables us to deliver a more engaging and customized platform tailored to Filipino players.

Compliance & Fraud Prevention

We use technical and behavioral data to detect and prevent fraud, money laundering, and other forms of abuse. This includes analyzing login patterns, flagging suspicious activity, and complying with Anti-Money Laundering (AML) regulations as required by Philippine law.

Data Sharing and Third Parties

Gold99 respects your privacy and only shares your data when necessary for secure transactions, legal compliance, or service delivery. We do not sell your personal information under any circumstance.

When We Share Your Data

Your data may be shared with trusted service providers when it’s required to process payments, verify identity, or provide technical infrastructure. We only share the minimum amount of data needed for each purpose.

Third-Party Providers

We work with reputable third-party companies for services like GCash payments, game providers, and identity verification. These partners are contractually obligated to follow strict data protection policies and cannot use your data for their own purposes.

Legal Disclosures (AML/Regulatory)

We may disclose information if required by law, such as during investigations by government authorities or financial regulators. This includes compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations in the Philippines.

Security Measures

Gold99 is committed to maintaining the highest level of data security. We implement advanced protections to keep your personal and financial information safe from unauthorized access, fraud, or misuse.

Encryption & Data Storage

All sensitive information is encrypted using industry-standard protocols during transmission and securely stored on protected servers. Access to your data is limited to authorized personnel only and managed under strict internal controls.

Payment Gateway Security

When you deposit or withdraw funds via GCash or other methods, your payment details are processed through secure, PCI-compliant gateways. We do not store your full payment information on our servers, ensuring additional protection.

Account Verification & Access Controls

To prevent unauthorized access, we use verification systems such as SMS OTPs, session monitoring, and device recognition. You are encouraged to use strong passwords and avoid sharing login credentials to enhance your own account safety.

Cookies and Tracking Technologies

Gold99 uses cookies and similar technologies to improve your browsing experience, remember your preferences, and keep your account secure. You have control over how cookies are used while visiting our platform.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help websites remember your login details, session activity, and other preferences to provide a more seamless experience.

Why We Use Them

We use cookies to keep you logged in, deliver personalized content, track gameplay behavior, and analyze platform performance. They also help us identify and prevent suspicious or unauthorized activities on your account.

Managing Cookie Preferences

You can manage or disable cookies through your browser settings. However, turning off certain cookies may affect your ability to use features such as automatic login or game history tracking. By continuing to use this platform, you consent to our use of cookies under this policy.

Your Rights as a User

Here, you have full control over your personal information. We are committed to protecting your rights under the Philippines’ data privacy regulations.

Access, Update & Correction

You may request access to the personal data we hold about you. If any information is incorrect or outdated—such as your registered mobile number—you can request updates or corrections by contacting our support team.

Data Deletion & Restriction

If you wish to stop using Gold99 or limit how your data is used, you can request partial or full data deletion. Some information may be retained as required by law (e.g., AML compliance), but unnecessary data will be removed upon your request.

How to Contact Our Data Privacy Officer

For privacy-related inquiries, data access requests, or concerns, please contact our Data Privacy Officer (DPO) via the contact form or email provided on our Contact Page. We aim to respond to all valid requests within 7 business days.

Need help to stay in control of your gaming activity? Visit our full Responsible Gaming Guide for tools and support.

Policy Updates and Notifications

By using our services, you also agree to our Terms and Conditions, which work alongside this Privacy Policy. Gold99 may occasionally update this Privacy Policy to reflect changes in regulations, technology, or how we operate. We are committed to informing users clearly and promptly.

How We Notify You

Whenever significant changes are made to our Privacy Policy, we will notify users through in-platform banners, email alerts, or account notifications. These updates ensure that you remain aware of how your data is handled.

Effective Date of Changes

The most current version of this Privacy Policy is always available on our website. The “Effective Date” at the top of the page indicates when the latest revisions came into effect. We encourage all users to review the policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or need help regarding your personal data, our team is here to assist you.

Support Channels

You can reach Gold99’s customer support 24/7 via live chat on the website. For privacy-related matters, you may also contact us through our dedicated email or contact form.

Availability Hours

Live support is available at all hours, including weekends and holidays. Privacy requests submitted via email will be acknowledged within 24 hours and resolved within 7 business days.

Link to Contact Page

For faster assistance, please visit our Contact Page to submit your request or reach the appropriate department.

Ready to play with confidence? Register at Gold99 securely and enjoy exciting games with full data protection today!

Conclusion

Here, we believe that trust is built on transparency. This Privacy Policy reflects our strong commitment to protecting your data while providing a safe and enjoyable gaming environment. From secure transactions with GCash to compliance with Philippine regulations, every aspect of our platform is designed to respect your privacy and safeguard your information.

We encourage all players to stay informed about their rights and to reach out to our team with any concerns. By continuing to use Gold99, you agree to the terms outlined here and can play with confidence knowing your data is in safe hands.